How to fix wrong address information on Experian
Wrong address, name, or date of birth on your Experian report? It might seem minor, but incorrect personal details can lead to mixed files with strangers and make it harder to get approved for credit.
Quick win while you sort it: register on the electoral roll at your current address. It’s one of the fastest ways to confirm your identity with Experian.
Key takeaways
- Free to dispute — your legal right under CCA s.159 and UK GDPR.
- Experian must respond within 28 days.
- Lender has 28 days to respond to Experian’s enquiry.
- Check your Experian report free via Free Experian account.
How to dispute with Experian
Log in to your Experian account and update your address directly. For addresses supplied by a lender, contact the lender first to update their records.
For addresses you’ve never lived at, submit a dispute through your account explaining the error. Provide proof of your correct address.
For name corrections, you may need to provide ID (passport, deed poll).
Experian-specific tips
Experian’s online disassociation form (ins.experian.co.uk/disassociation) can also help if an incorrect address has created an unwanted financial association.
Evidence you’ll need
- Gather proof of your correct address (utility bills, council tax bills, driving licence), proof of correct name (passport, deed poll, marriage certificate), and proof of correct date of birth (birth certificate, passport).
- You can update your address directly through your free Experian account. For addresses supplied by a lender, contact the lender first to update their records. For addresses you’ve never lived at, submit a dispute through your account explaining the error. Upload evidence in PDF, JPEG, PNG, GIF, BMP, or TIFF (max 5 MB per file). Experian’s disassociation form at ins.experian.co.uk/disassociation can also help if an incorrect address has created an unwanted financial association.
Timeline
Personal information corrections on Experian are usually resolved within 1–2 weeks. Experian can often update details directly through your account without needing to contact lenders. Experian acknowledges disputes within 1–2 working days.
For addresses supplied by lenders, the lender has 28 days to respond. But for simple corrections to your own profile, Experian can act immediately once they’ve verified your identity documents.
If your dispute is rejected
If addresses you’ve never lived at keep appearing on Experian, this may be a mixed file issue rather than a simple address error. See the mixed file dispute guide for more detailed steps.
Experian’s complaints freephone is 0800 013 8888, or email [email protected]. Postal complaints: Customer Relations Team, PO Box 8000, Nottingham, NG80 7WF. Registering on the electoral roll at your current address helps confirm your identity with Experian.
FAQs
Can I remove old addresses from Experian?
You can remove addresses you’ve never lived at. Addresses you did live at are historical records and usually can’t be removed.
Does registering on the electoral roll update Experian?
Yes. Electoral roll data feeds into Experian’s records. Your details should appear within 30 days of registration.
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