Wollit Services

General Terms and Conditions

1. Introduction

1.1.  Wollit Ltd (“Wollit”, “us” or “we”) is a company registered in England and Wales, with company number 10687003, and with registered office at 35 Ballards Lane, London, United Kingdom, N3 1XW, which is also our trading address.

1.2.  These terms apply to your use of the Wollit app (“App”), and the services offered through the App by us (“Services”). Please read these terms carefully and make sure you understand them, as you will be required to agree to these terms before using the App or Services.

1.3.  Wollit Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 781247, with permissions to enter into regulated credit agreements as lender (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement), to exercise/have the right to exercise a lender’s rights and duties under such agreements and to undertake credit broking.

2. Services

2.1.  The App is a financial health platform that provides products and services to help you improve your financial health.

2.2.  Some of the Services on the App are provided free of charge (“Wollit Services”). These include:

2.2.1. Money management tools;

2.2.2. Information, hints and tips on how to improve your credit score;

2.2.4. Financial education content

2.3.  Further detail in respect of the Wollit Services is provided in the Appendix which forms part of these terms and conditions.

2.4.  Some of the Services on the App are only available on a paid-for subscription basis (“Wollit Pro Services”). You will need to enter into a separate agreement if you subscribe to Wollit Pro Services (“Wollit Pro Terms”). The Wollit ProTerms (available below and on the App) set out details of the nature and pricing of the Wollit Pro Services.

2.5.  If you do not have any subscription service with us, and simply use the Wollit Services on the App, you can cancel your use of the Wollit Services at any time by emailing support@wollit.com.

2.6.  Cancellation rights in respect of the Wollit Pro Services are set out in the Wollit ProTerms. Cancellation of the Wollit Pro Services by you will not automatically cancel your use of the Wollit Services.

2.7.  Wollit Services do not constitute the provision to you of any investment advice or financial advice. We do not make any representations, warranties or guarantees of any kind that any or all of the Services or the App are suitable or appropriate for you.

3. Eligibility and Application

3.1.  In order to use the Wollit Services, you must:

3.1.1. be 18 years or over;

3.1.2. be resident in the UK;

3.1.3. hold a personal bank account in the UK;

3.1.4. complete the application process through the App; and

3.1.5. accept these terms and conditions, the App terms of use and the Wollit privacy policy.

3.2.  You may only hold one Wollit Services account and may not apply for multiple accounts through the App.

3.3.  By completing the application to receive Wollit Services, you confirm that the information you have provided is accurate and complete.

3.4.  Wollit may reject your application if any information provided in the application is found to be incorrect or incomplete, or if Wollit has been unable to complete identity verification checks to its satisfaction.

3.5. Notwithstanding clause 3.4 above, Wollit reserves the right to reject your application for Wollit Services in its discretion, without giving any reasons for doing so.

4. Open banking

4.1.  In order to provide the Wollit Services, Wollit requires a read-only connection to your main personal bank account held in the UK (“Personal Account”). Your Personal Account should be the account you consider to be your main account,being the account your income is paid into, and the account you use for your day to day spending. If your Personal Account is no longer your main personal banking account in the UK, you must inform us of your new Personal Account as soon as reasonably possible in order for us to continue to provide the WollitServices.

4.2.  You agree that we may and instruct us (and our supplier Truelayer Limited (“Truelayer”) as your agent and representative to access, retrieve and use your Personal Account data in order to:

4.2.1. view and monitor your Personal Account balances and transactions;

4.2.2. make and store a copy of your Personal Account data;

4.2.3. analyse the transactions, balances and use of your Personal Account to identify income and spending habits;

4.2.4. provide personalised insights, alerts and other tools relating to financial health; and

4.3. Wollit is an agent of Truelayer Limited for the purposes of providing account information services. Truelayer is a company registered in England and Wales under Company Number 10278251 having its registered office at 1 Hardwick Street, Clerkenwell,London EC1R 4RB and is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (with Firm Reference Number: 901096). Details of TrueLayerLimited's data security and data privacy procedures can be found at https://truelayer.com/privacy/.  

4.4.  During the Wollit Services application process, Truelayer will take you through a secure process to create the read-only access to your Personal Account. You will be required to provide your explicit consent to enable us and TrueLayer to access specific information about your Personal Account on a read-only basis in accordance with clause 4.2 above.

4.5.  In the interests of security, we will periodically ask you to renew your consent. You may also withdraw your consent for our read-only access to your Personal Account at anytime. However, if you withdraw or fail to renew your consent when requested, we will be unable to continue to provide the Wollit Services and such provision of these services will cease immediately.

4.6.  We will be not able to control your Personal Account, make payments or transfer funds to third parties or otherwise operate any other functionality in respect of your Personal Account. We will not at any point process or store your internet banking access details.  

4.7.  We do not check the accuracy of the Personal Account information you provide to us and we rely on your Personal Account providers to ensure that the Personal Account information provided to us is up to date and accurate.

4.8.  Wollit is not endorsed or sponsored by the providers of your Personal Account.

5. Your Obligations

5.1.  You must:

5.1.1. Notify us promptly if there is any change to your personal or contact details or application information, including: your name; your address, your Personal Account; your mobile number; your email address; or your status as a UKresident.

5.1.2. Only use the App and Wollit Services for your own personal use.

5.1.3. Not use the App or Wollit Services for any unlawful activity, for any unlawful purpose, orin any manner inconsistent with these terms, or act fraudulently or maliciously,or in any manner that may cause offence or harm to any person, or which may infringe the intellectual property or other rights of Wollit or any third party.

5.1.4. Not do anything that may disable, modify or harm the App or the Wollit Services.

6. Access and Security

6.1.  Access to the Wollit Services will be provided through the App.

6.2.  You must not allow any other person to access the Wollit Services on your behalf. You must treat your access and authentication details as confidential, and you must not disclose these to any other person.

6.3.  If you believe your App account has been compromised or do not recognise activity on your account, you should contact us as soon as possible using the email address provided at 13.1.

6.4.  If we reasonably suspect or become aware that you have been the subject of fraud oran operational security incident, we may disable some or all of the functionality of your App account until such time as we believe that the suspected incident is resolved.

6.5.  We have the right to disable any App user, identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of the terms of this clause 6.

7. Privacy

7.1.  Your personal information will be processed in accordance with the Wollit privacy policy, available here.

8. Intellectual Property

8.1.  All copyright, trademarks and any other intellectual property rights in all logos,designs, text, images, software and all other materials and content on or within our App (collectively the “Content”) are owned by Wollit or appear with the permission of the relevant owner.

8.2.  When we provide you with access to the App and Wollit Services, this is on a licence-basis for your own personal use only, and all intellectual property rights in the Content remain with us.

8.3.  You are authorised solely to view and retain a copy of the pages of our App for your own personal, non-commercial use. You may also view and make copies of relevant documents, pages, images or other materials on our App for the purposes of applying for or using the Wollit Services.

8.4.  You may not duplicate, reproduce, copy, publish, modify, create derivative works from the Content, or reverse engineer or reverse compile any of the technology associated with the Content.

8.5. Additionally, you agree that you will not (i) remove or alter any author,trademark or other proprietary notice displayed on our App (or printed pages produced from our App); and (ii) make any other modifications to any documents obtained from our App other than in connection with completing information required to transact business with Wollit.

9. Termination

9.1.  If you do not subscribe to the Wollit Pro Services:

9.1.1. and you have not used the App for 3 months, your access to the App may be deactivated, and you will have to re-apply to use the Wollit Services.

9.1.2. we may end,restrict or suspend our provision of the Wollit Services to you if we provide you with at least 30 days’ notice.

9.2.  We may end, restrict or suspend our provision of the Wollit Services to you immediately and without notice if:

9.2.1. You materially breach (or we reasonably suspect that you have materially breached) anyof these terms; or

9.2.2. You fail to maintain active consent for the read-only connection to your Personal Account.

9.3. Termination of these terms for any reason will not affect any liability you have to Wollit under the Wollit Pro Terms.

9.4.  If we terminate your use of the Wollit Services, you must:

9.4.1. stop all activities authorised by these terms, including your use of any WollitServices; and

9.4.2 immediately destroy all copies of any pages of the App in regards to the Wollit Pro Services which you have downloaded or otherwise stored.

10. Disclaimers

10.1. Whilst we have taken reasonable steps to ensure the accuracy, currency and availability,correctness and completeness of the information contained on the App:

10.1.1.  Wollit does not promise that the App or any content, document or feature of Wollit Services will be error-free or uninterrupted, or that any defects will be corrected or that your use of the Wollit Services will provide specific results.

10.1.2.  The material on our App or the Wollit Services could include technical inaccuracies or typographical errors. Our App, its content and the Wollit Services are delivered on an "as-is" and "as-available" basis. 

11. Exclusion of Liability

11.1. To the fullest extent permitted by law, we hereby exclude any liability direct, indirect or consequential loss or damage incurred by any user in connection with our App or Wollit Services or in connection with the use, inability to use, or results of the use of our App or the Wollit Services, including:

11.1.1.  loss of business

11.1.2.  loss of income or revenue

11.1.3.  loss of profits or contracts

11.1.4.  loss of anticipated savings

11.1.5.  loss of data

11.1.6.  loss of goodwill

11.1.7.  wasted management or office time

11.1.8.  any other loss or damage of any kind, however arising and whether caused by tort(including negligence), breach of contract or otherwise, even if foreseeable.

11.2. Nothing in these terms limits any liability which cannot legally be limited, including but not limited to liability for:

11.2.1.  Death or personal injury caused by negligence;

11.2.2.  Fraud or fraudulent misrepresentation; or

11.2.3.  Any other liability which cannot be excluded or limited under applicable law.

11.3. We are not liable for any failure, suspension and or termination of access to the App orWollit Services in connection with or arising out of an event which is outside our reasonable control.

12. Other Important Terms

12.1. We reserve the right to vary these terms from time to time in order to reflect changes in law or best practice, to make necessary changes to or add additional features to the Wollit Services, or to make improvements to our provision of the App orWollit Services, including technical adjustments and improvements (for example,to address a security threat or to run a necessary update), and to correct any error or omission in any information or document issued by us. We will notify you if we make any variations to these terms, and you may ask for a copy of these terms at any time. By continuing to use the Services after any changes to these terms, you agree to be bound by the amended terms. If you do not agree to any variation of terms that we make, subject to clauses 2.5 and 2.6 above, you can cancel your use of the Wollit Services at any time.  

12.2. For details of operating models and technical specifications for our App, please see the details in the app store listings.

12.3. We may assign any or all of our rights and obligations under these terms. You may not assign any of your rights or obligations under these terms.

12.4. Nothing in these terms is intended to, nor shall create, any right enforceable by any third party and the Contracts (Rights of Third Parties) Act 1999 shall not otherwise apply to these terms.

12.5. If any provision of these terms is or becomes invalid, illegal or unenforceable it shall be deemed modified to the minimum extent necessary to make it valid,legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the terms.

12.6. Any failure by Wollit to exercise any rights or enforce any of these terms shall not constitute a waiver of such rights or terms.

12.7. These terms constitute the entire agreement between you and Wollit with regard to your use of the Wollit Services, and any and all other written or oral agreements or understandings previously existing between you and Wollit with respect to such use are hereby superseded and cancelled.

12.8. These terms and any dispute or claim arising out of or in connection with them shall be governed and construed in accordance with the law of England and Wales, and we and you both agree to submit to the exclusive jurisdiction of the English courts.

13. Contact and Complaints

13.1. You can contact us via email at support@wollit.com.

13.2. You agree that we may contact you by sending an email to the email address you have given us,by SMS message or telephone call to the mobile number you have given us, bypost to the mailing address you have given us, or by push notification to your mobile device(where you consent to receive these).

Appendix - Wollit Services

Wollit Credit Profile

 Your Wollit Credit Profile is a summary of your Personal Account financial health from a lender’s perspective. It takes all of the activity from your bank and gives you a clear and digestible profile, that you can use to inform which actions you can take to improve your financial wellbeing. We explore account data from the last 90 days across 8 key areas of your finances and the data is then calculated to produce a result that reflects your overall profile. Our algorithms prioritise more recent data so that it remains relevant and accurate when you make positive changes. Your credit profile is updated weekly. We will also use your credit profile to give you personalised tips based on your Personal Account profile and provide you with the most relevant educational content.

‍Money Insights

Wollit insights area suite of tools and features designed to give you a comprehensive understanding of your income, expenses and bank account activity. By utilising these tools and features you will be equipped toa void unexpected costs from recurring expenses, going into your overdraft and potentially incurring expensive fees and charges. This suite of features includes low balance alerts,income tracking and basic recurring subscription tracking. These will be linked to your Personal Account only. All Wollit members will be able to set notifications for these tools, so that you can receive alerts even when the App is closed.

Your financial insights will enable you to understand more about your money and are most effective when used regularly, and you will also be sent notifications about your activity. These will take the form of weekly spending reports, overdraft predictors and other personalised alerts about your Wollit activity. 

 

Financial Literacy

 We provide a variety of tools to help you understand important monetary processes, which helps to improve your long-term financial wellbeing. As a Wollit member, you will have full access to The Hub,your financial knowledge centre. We have filled The Hub with useful tips,guides and tutorials, specifically curated to teach you about the most important areas of your personal finances. This includes guides such as how to apply for a mortgage, build your credit score or earn extra income.

Some of the guides and articles centre around protecting yourself from financial fraud, teaching financial literacy or other topics aimed at increasing your financial security.Others are aimed at budgeting, short-term saving hacks and ways to get more from your money. This repository is updated regularly to ensure that Wollitmembers are receiving the most relevant, comprehensive and useful information and advice.

Exclusive Perks and Rewards

As a Wollit member, you are entitled to the benefits of the Wollit perks programme, which means access to offers from some of the biggest household brands. We work with partners from a range of different industries to offer a variety of discounts and rewards. These may include offers at restaurants, cashback on travel bookings, discounts at clothing retailers or cheaper entertainment tickets.They come in the form of percentage discounts, cashback and free rewards with purchases. As well as being able to access rewards through the app, we will also let you know when new ones become available for you. You will receive regular round-ups, personalised newsletters and notifications with offers, and at times you will be offered more exclusive discounts and rewards for completing actions such as referring friends or participating in surveys. Some Wollit perks also carry the added benefit of charitable donations made through purchases. A selection of offers will include donations to charities such as Mental Health UK, Stump Up For Trees and other non-profit organisations. These will be updated regularly and you will be able to view all of the information on charitable donations through the App.

 Wollit Community

 Wollit Services provides you with a personal invite to join the Wollit community. As a member of the community, you will have access to an exclusive area where you can learn handy tips & tricks from other members and share your own success stories. From side hustles to saving tips, the Wollit community gives you a wealth of useful advice from the real world that you can tap into to boost your money management skills. You may be invited to join private Community groups, such as the Wollit Early Founders or the Pro Lounge. These groups will have different functions and could allow you to participate in private threads, competitions and discussions. As well as the opportunity to enter special competitions, engage with other members and gain practical skills, you will also have the chance to directly influence the future of Wollit. Have your voice heard by telling us what you want to see nextand you may be invited to private feedback sessions, focus groups and brand ambassador programmes. These incentivised, invite-only sessions are key to us developing our product roadmap and your feedback will directly influence what we look to bring you next. Feedback can come in the form of surveys, online interviews and other research channels.

Wollit Pro Services


General terms and conditions


1. Introduction

1.1.  Wollit Ltd (“Wollit”, “us” or “we”) is a company registered in England and Wales, with company number 13391177, and with registered office at 35 Ballards Lane, London, United Kingdom, N3 1XW, which is also our trading address.

1.2.  These terms apply to your use of the Wollit Pro Services (as defined below). Please read these terms carefully and make sure you understand them, as you will be required to agree to these terms before using the Wollit Pro Services.

1.3.  Wollit is authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 781247, with permissions to enter into regulated credit agreements as lender (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement), to exercise/have the right to exercise a lender’s rights and duties under such agreements and to undertake credit broking.


2. Wollit Pro Subscription

2.1.  As a user of the Wollit App (the “App”), you may subscribe to the Wollit Pro subscription service. This subscription gives you access to premium features in relation to credit building services, financial health and money management (the “Wollit Pro Services”). Further detail in respect of the Wollit Pro Services is provided in the Appendix which forms part of these terms.

2.2.  By subscribing to Wollit Pro, you confirm that you have read and agreed to these Wollit Pro Terms together with the Wollit Ltd Services terms and conditions (“Wollit Terms”), and the App terms of use (available here).

2.3.  Wollit Pro Services do not constitute the provision to you of any investment advice or financial advice. We do not make any representations, warranties or guarantees of any kind that any or all of the Wollit Pro Services or the App are suitable or appropriate for you.

2.4.  When you subscribe to Wollit Pro, a purchase will be made and payment taken, in accordance with clause 3 below.


3. Wollit Pro Subscription Fee

3.1.  Wollit Pro is a year’s subscription service which costs £72 (equating to £6 per month) (the “Subscription Fee”). The Subscription Fee is due in advance and you can opt to pay it in full, and use the Wollit Pro Services for one year starting on the date you pay the Subscription Fee. Payment of the Subscription Fee can be made in full using a debit card through the App.

3.2.  Alternatively, you may choose to spread the cost of the Subscription Fee on credit terms by paying it in 12 equal monthly instalments of £6 (the “Subscription Fee Instalments”). In this case, these terms will act as an exempt credit agreement under section 60F (2) of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001, in that it is a borrower-lender-supplier agreement for fixed sum credit where credit is provided without interest or other charges over a period of 12 months or less, and repayable in no more than12 instalments.

3.3.  The first Subscription Fee Instalment will be due on the date you subscribe to the Wollit Pro Services, with the remaining 11 Subscription Fee Instalments due on the same date each month thereafter (the “Repayment Date”) until you have repaid the Subscription Fee in full.

3.4.  If your Repayment Date falls on a non-working day, your Subscription Fee Instalment will be due on the next working day. However, where the Repayment Date cannot be the same day of a particular month, i.e. if there is no corresponding Repayment Date within a certain month, for such month the Repayment Date shall be the nearest day before.

3.5.  In order to pay by Subscription Fee Instalments, you will be required to provide a continuous payment authority (CPA) so that each Subscription Fee Instalment can be collected from your bank by Wollit. A CPA is a recurring payment made on your chosen debit card that you authorise to be taken as a means of paying your Subscription Fee Instalments. Unlike a direct debit, a CPA is not covered by any guarantee although you have the ability to cancel it at any time by contacting Wollit or your bank.

3.6.  Payment of the Subscription Fee Instalments must be made by debit card through the App either on or prior to your Repayment Date.

3.7. The subscription period is a minimum period of 12 months. On expiry of your subscription period, your subscription will automatically renew for another 12 months unless you tell us you do not want to renew. Please see clause 7 below for full details. The Subscription Fee Instalments will not automatically renew at the same time although you may apply for a new Subscription Fee Instalment arrangement if you do not wish to pay the full Subscription fee up-front as per clause 3.1.


4. Late or Non-payment of Subscription Fee Instalments

4.1.  If we have not received a Subscription Fee Instalment on your Repayment Date, we will try to contact you to discuss this.

4.2.  If we cannot collect your Subscription Fee Instalment on the Repayment Date, we will make daily attempts to do so for the next 14 days.

4.3.  If you have not paid a Subscription Fee Instalment by 14 days after the relevant Repayment Date, we may terminate your subscription in accordance with clause 14.1.1.


5. Credit Building

5.1.  Credit building is a Wollit Pro Service feature which is available to you if you pay the Subscription Fee via the Subscription Fee Instalments.

5.2.  If you pay via the Subscription Fee Instalments, we will report the Subscription Fee Instalments you make on time to three UK credit reference agencies, TransUnion, Experian and Equifax. This seeks to help build your credit history to improve your credit score.

5.3.  It is important that you pay each Subscription Fee Instalment by the relevant Repayment Date, as we will also report late or unpaid Subscription Fee Instalments to the credit reference agencies, which may have an adverse effect on your credit score.

5.4.  Credit building in this manner does not require us to undertake a credit check on you.

5.5.  We cannot guarantee your credit score will improve due to your use of the credit building feature, nor can we guarantee how long it will take to see any improvement in your credit score, as this depends upon a variety of other factors, such as your management of other financial commitments, which are outside of our control.


6. Renewal of Subscription

6.1.  Your subscription to Wollit Pro will automatically renew at the end of the subscription period for another 12 months unless you provide at least 14 days’ notice that you do not wish to renew prior to the end of your subscription.

6.2.  We will send an automatic renewal reminder six weeks prior to the renewal date. Such reminder will include terms of the proposed renewal and the steps you need to take to notify us if you do not wish to renew. Once your subscription renews you will have the ability to cancel the renewed subscription for up to one month following renewal, by contacting us at support@wollit.com.  


7. Eligibility and Application

7.1.  In order to subscribe to the Wollit Pro Services, you must:

7.1.1.be 18 years or over;
7.1.2. be resident in the UK;
7.1.3. hold a personal bank account in the UK;
7.1.4. already be signed up for the Wollit Services through the App;
7.1.5. complete the application process for Wollit Pro through the App; and
7.1.6. accept these terms and conditions and the Wollit privacy policy.

7.2.  You may only hold one Wollit Pro Services account and you may not apply for multiple accounts through the App.

7.3.  By completing the application to subscribe to Wollit Pro, you confirm that the information you have provided is accurate and complete.

7.4.  Wollit may reject your application if any information provided in the application is found to be incorrect or incomplete, or if Wollit has been unable to complete identity verification checks to its satisfaction.

7.5.  Notwithstanding clause 7.4 above, Wollit reserves the right to reject your application for Wollit Pro Services in its discretion, without giving any reasons for doing so.


8. Open Banking

8.1.  In order to provide the Wollit Pro Services, Wollit requires a read-only connection to your main personal bank account held in the UK (“Personal Account”). Your Personal Account should be the account you consider to be your main account, being the account your income is paid into, and the account you use for your day to day spending. If your Personal Account is no longer your main personal banking account in the UK, you must inform us of your new Personal Account as soon as reasonably possible in order for us to continue to provide the Wollit Pro Services.

8.2.  When you applied for the Wollit Services, you agreed that we may and provided your explicit consent and instruction for us (and our supplier Truelayer Limited (“Truelayer”)) as your agent and representative to access, retrieve and use your Personal Account data in order to:

8.2.1. view and monitor your Personal Account balances and transactions;
8.2.2. make and store a copy of your Personal Account data;
8.2.3. analyse the transactions, balances and use of your Personal Account to identify income and spending habits;
8.2.4. provide personalised insights, alerts and other tools relating to financial health.

8.3.  Wollit is an agent of Truelayer Limited for the purposes of providing account information services. Truelayer is a company registered in England and Wales under Company Number 10278251 having its registered office at 1 Hardwick Street, Clerkenwell, London EC1R 4RB and is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (with Firm Reference Number: 901096). Details of TrueLayer Limited's data security and data privacy procedures can be found at https://truelayer.com/privacy/.  

8.4.  In the interests of security, we will periodically ask you to renew your consent. You may also withdraw your consent for our read-only access to your Personal Account at any time. However, if you withdraw or fail to renew your consent when requested, we will be unable to continue to provide the Wollit Pro Services and such provision of the services will be suspended immediately unless and until such time as your consent is provided anew. If you pay the Subscription Fee monthly, you will still be required to make Subscription Fee Instalments while the services are suspended.

8.5.  We will be not able to control your Personal Account, make payments or transfer funds to third parties or otherwise operate any other functionality in respect of your Personal Account. We will not at any point process or store your internet banking access details.  

8.6.  We do not check the accuracy of the Personal Accounts information you provide to us and we rely on your Personal Account providers to ensure that the Personal Accounts information provided to us is up to date and accurate.

8.7.  Wollit is not endorsed or sponsored by the providers of your Personal Account.

9. Your Obligations

9.1. You must:

9.1.1.  Notify us promptly if there is any change to your personal or contact details or application information, including: your name; your address, your Personal Account; your mobile number; your email address; or your status as a UK resident.
9.1.2.  Only use the App and Wollit Pro Services for your own personal use.
9.1.3.  Not use the App or Wollit Pro Services for any unlawful activity, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, or in any manner that may cause offence or harm to any person, or which may infringe the intellectual property or other rights of Wollit or any third party.
9.1.4.  Not do anything that may disable, modify or harm the App or the Wollit Pro Services.

10. Access and Security

10.1. Access to the Wollit Pro Services will be provided through the App.

10.2. You must not allow any other person to access the Wollit Pro Services on your behalf. You must treat your access and authentication details as confidential, and you must not disclose these to any other person.

10.3. If you believe your App account has been compromised or do not recognise activity on your account, you should contact us as soon as possible using the email address provided at 18.1.

10.4. If we reasonably suspect or become aware that you have been the subject of fraud or an operational security incident, we may disable some or all of the functionality of your App account until such time as we believe that the suspected incident is resolved.

10.5. We have the right to disable any App user, identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of the terms of this clause 10.

11.  Privacy

11.1. Your personal information will be processed in accordance with the Wollit privacy policy

12. Intellectual Property

12.1. All copyright, trade marks and any other intellectual property rights in all logos, designs, text, images, software and all other materials and content on or within our App (collectively the “Content”) are owned by Wollit or appear with the permission of the relevant owner.

12.2. When we provide you with access to the App and Wollit Pro Services, this is on a licence-basis for your own personal use only, and all intellectual property rights in the Content remain with us.

12.3. You are authorised solely to view and retain a copy of the pages of our App for your own personal, non-commercial use. You may also view and make copies of relevant documents, pages, images or other materials on our App for the purposes of applying for or using the Wollit Pro Services.

12.4. You may not duplicate, reproduce, copy, publish, modify, create derivative works from the Content, or reverse engineer or reverse compile any of the technology associated with the Content.

12.5. Additionally, you agree that you will not (i) remove or alter any author, trademark or other proprietary notice displayed on our App (or printed pages produced from our App); and (ii) make any other modifications to any documents obtained from our App other than in connection with completing information required to transact business with Wollit.

13. Cancellation

13.1. You have the right to cancel your subscription to Wollit Pro within 14 days starting from the day you subscribe to Wollit Pro by using the in-App cancellation option, or by contacting us at support@wollit.com.

13.2. We will not provide the Wollit Pro Services during the cancellation period unless you request us to, and you will be asked this question during your application for the subscription service.

13.3. If we provide the Wollit Pro Services during the cancellation period and you exercise your right to cancel, we will charge you for the days you have used the Wollit Pro Services up to the point of cancellation and reimburse you with any remaining amount you have paid to us.

13.4. You will not be entitled to a refund of the Subscription Fee if you cancel after the first 14 days of your subscription, and if you pay via Subscription Fee Instalments, these will still be due and payable on each Repayment Date until the end of your subscription.

14. Termination

14.1. We may terminate your subscription if:

14.1.1.  You have not paid a Subscription Fee Instalment by 14 days after the relevant Repayment Date;
14.1.2.   You materially breach (or we reasonably suspect that you have materially breached) any of these terms or the Wollit Terms; or
14.1.3.   You fail to maintain active consent for the read-only connection to your Personal Account and we have been unable to resolve this with you within a reasonable period.

14.2. Termination of these terms for any reason will not affect your use of the Wollit Services (unless termination is based on your breach of the Wollit Terms.

14.3. If we terminate your subscription, pursuant to clause 15.1 we may:

14.3.1. charge you for any outstanding amount remaining in respect of the Subscription Fee (for example, any outstanding Subscription Fee Instalments);
14.3.2. send your details to third party debt collectors; and/or
14.3.3. take any action which is necessary in our opinion to recover our losses.

14.4. Without prejudice to clause 14.2, if we terminate your use of the App or Wollit Pro Services, you must:
14.4.1. stop all activities authorised by these terms, including your use of any Wollit Pro Services; and
14.4.2. immediately destroy all copies of any pages from the App in regards to the Wollit Pro Services which you have downloaded or otherwise stored.

14.5. If your subscription has been terminated and you would like to re-subscribe, we have the right to require payment in full of any outstanding amount owed to us.

14.6. If we are unable for any reason to continue to provide the Wollit Pro Services, we may terminate your subscription by providing you with 30 days’ notice. In such circumstances, clause 14.3 will not apply, and we will provide a refund for the Subscription Fee in respect of any unexpired portion of your subscription, or will not charge any remaining Subscription Fee Instalments from the termination of your subscription.

15. Disclaimers

15.1. Whilst we have taken reasonable steps to ensure the accuracy, currency and availability, correctness and completeness of the information contained on the App:

15.1.1. Wollit does not promise that the App or any content, document or feature of Wollit Pro Services will be error-free or uninterrupted, or that any defects will be corrected or that your use of the Wollit Pro Services will provide specific results.

15.1.2. The material on our App or the Wollit Pro Services could include technical inaccuracies or typographical errors. Our App, its content and the Wollit Pro Services are delivered on an "as-is" and "as-available" basis.

16. Exclusion of Liability


16.1. To the fullest extent permitted by law, we hereby exclude any liability direct, indirect or consequential loss or damage incurred by any user in connection with our App or Wollit Pro Services or in connection with the use, inability to use, or results of the use of our App or the Wollit Pro Services, including:

16.1.1.   loss of business
16.1.2.   loss of income or revenue
16.1.3.   loss of profits or contracts
16.1.4.   loss of anticipated savings
16.1.5.   loss of data
16.1.6.   loss of goodwill
16.1.7.   wasted management or office time
16.1.8.   any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

16.2. Nothing in these terms limits any liability which cannot legally be limited, including but not limited to liability for:

16.2.1.   Death or personal injury caused by negligence;
16.2.2.   Fraud or fraudulent misrepresentation; or
16.2.3.   Any other liability which cannot be excluded or limited under applicable law.

16.3. We are not liable for any failure, suspension and or termination of access to the App or Wollit Pro Services in connection with or arising out of an event which is outside our reasonable control.

17. Other Important Terms

17.1. We reserve the right to vary these terms from time to time in order to reflect changes in law or best practice, to make necessary changes to the features of the Wollit Pro Services or to make additions or improvements to the Wollit Pro Services which are to your benefit, to make necessary improvements or minor technical adjustments to the App or provision of the Wollit Pro Services (such as running an update to ensure the continued provision of the Wollit Pro Services, or to address a security threat), or to correct any error or omission in any information or document issued by us, provided that any such variation does not materially affect these terms. We will notify you if we make any variations to these terms.

17.2. We may assign any or all of our rights and obligations under these terms. You may not assign any of your rights or obligations under these terms.

17.3. Nothing in these terms is intended to, nor shall create, any right enforceable by any third party and the Contracts (Rights of Third Parties) Act 1999 shall not otherwise apply to these terms.

17.4. If any provision of these terms is or becomes invalid, illegal or unenforceable it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the terms.

17.5. Any failure by Wollit to exercise any rights or enforce any of these terms shall not constitute a waiver of such rights or terms.

17.6. These terms constitute the entire agreement between you and Wollit with regard to your use of the Wollit Pro Services, and any and all other written or oral agreements or understandings previously existing between you and Wollit with respect to such use are hereby superseded and cancelled.

17.7.  These terms and any dispute or claim arising out of or in connection with them shall be governed and construed in accordance with the law of England and Wales, and we and you both agree to submit to the exclusive jurisdiction of the English courts.

18. Contact and Complaints

18.1. You can contact us via email at support@wollit.com

18.2. You agree that we may contact you by sending an email to the to the email address you have given us, by SMS message or telephone call to the mobile number you have given us, by post to the mailing address you have given us, or by push notification to your mobile device (where you consent to receive these).

Appendix - Wollit Pro Services


Credit building

We report back your on-time Wollit Pro Subscription Fee Instalments to all three UK credit agencies, TransUnion, Experian and Equifax, to seek to help build your credit history to improve your credit score. Credit building with Wollit does not require a credit check.

We structure your Wollit Pro membership in a way that allows us to report payment of your on-time subscription fee to the three main credit agencies as loan repayments. Reporting your membership fee payments in this way builds your positive payment history and shows you honour your loan obligations which is one of the most significant factors affecting your credit score.

It is important to note, however, that there are many factors that go towards building your credit score. The amount your score changes by, and whether it improves or not, depends on how effectively you manage your other financial commitments too. Wollit cannot guarantee your credit score will improve due to your membership of Wollit Pro.

Wollit Credit Profile

Your Wollit Credit Profile is a summary of your Personal Account financial health from a lender’s perspective. It takes all of the activity from your bank and gives you a clear and digestible profile, that you can use to inform which actions you can take to improve your financial wellbeing. We explore account data from the last 90 days across 8 key areas of your finances and the data is then calculated to produce a result that reflects your overall profile. Our algorithms prioritise more recent data so that it remains relevant and accurate when you make positive changes. Your credit profile is updated weekly. We will also use your credit profile to give you personalised tips based on your Personal Account profile and provide you with the most relevant educational content.

Money Insights

Wollit insights are a suite of tools and features designed to give you a comprehensive understanding of your income, expenses and bank account activity. By utilising these tools and features you will be equipped toa void unexpected costs from recurring expenses, going into your overdraft and potentially incurring expensive fees and charges. This suite of features includes low balance alerts, income tracking and basic recurring subscription tracking. These will be linked to your Personal Account only. All Wollit members will be able to set notifications for these tools, so that you can receive alerts even when the App is closed.

Your financial insights will enable you to understand more about your money and are most effective when used regularly, and you will also be sent notifications about your activity. These will take the form of weekly spending reports, health score journey updates, overdraft predictors and other personalised alerts about your Wollit activity.

Financial Literacy

We provide a variety of tools to help you understand important monetary processes, which helps to improve your long-term financial wellbeing. As a Wollit member, you will have full access to The Hub, your financial knowledge centre. We have filled The Hub with useful tips, guides and tutorials, specifically curated to teach you about the most important areas of your personal finances. This includes guides such as how to apply for a mortgage, build your credit score or earn extra income.

Some of the guides and articles centre around protecting yourself from financial fraud, teaching financial literacy or other topics aimed at increasing your financial security. Others are aimed at budgeting, short-term saving hacks and ways to get more from your money. This repository is updated regularly to ensure that Wollit members are receiving the most relevant, comprehensive and useful information and advice.

Exclusive Perks and Rewards

As a Wollit member, you are entitled to the benefits of the Wollit perks programme, which means access to offers from some of the biggest household brands. We work with partners from a range of different industries to offer a variety of discounts and rewards. These may include offers at restaurants, cashback on travel bookings, discounts at clothing retailers or cheaper entertainment tickets. They come in the form of percentage discounts, cashback and free rewards with purchases. As well as being able to access rewards through the app, we will also let you know when new ones become available for you. You will receive regular round-ups, personalised newsletters and notifications with offers, and at times you will be offered more exclusive discounts and rewards for completing actions such as referring friends or participating in surveys. Some Wollit perks also carry the added benefit of charitable donations made through purchases. A selection of offers will include donations to charities such as Mental Health UK, Stump Up For Trees and other non-profit organisations. These will be updated regularly and you will be able to view all of the information on charitable donations through the App.

Wollit Community

Wollit Services provides you with a personal invite to join the Wollit community. As a member of the community, you will have access to an exclusive area where you can learn handy tips & tricks from other members and share your own success stories. From side hustles to saving tips, the Wollit community gives you a wealth of useful advice from the real world that you can tap into to boost your money management skills. You may be invited to join private Community groups, such as the Wollit Early Founders or the Pro Lounge. These groups will have different functions and could allow you to participate in private threads, competitions and discussions. As well as the opportunity to enter special competitions, engage with other members and gain practical skills, you will also have the chance to directly influence the future of Wollit. Have your voice heard by telling us what you want to see next and you may be invited to private feedback sessions, focus groups and brand ambassador programmes. These incentivised, invite-only sessions are key to us developing our product roadmap and your feedback will directly influence what we look to bring you next. Feedback can come in the form of surveys, online interviews and other research channels.