Credit dispute letter templates UK
Don’t know what to write? We’ve got you. Below are ready-to-use templates for the most common dispute types. Just fill in your details and send.
Every template cites the Consumer Credit Act 1974 (Section 159) and UK GDPR Article 16 — the two legal bases that give your dispute teeth.
Key takeaways
- Always include your full name, address, date of birth, and the specific entry you’re disputing.
- Reference your legal rights: CCA s.159 and UK GDPR Article 16. This signals you know what you’re doing.
- Be specific about what’s wrong and what you want done (remove, correct, update).
- Attach evidence — copies, never originals.
- Remind them of the 28-day response deadline. It concentrates the mind.
What every dispute letter needs
Every dispute letter should include: your personal details (full name, current address, date of birth), the CRA’s name and address, a clear subject line referencing the dispute, the specific entry being disputed (account name, account number, dates), why it’s wrong (with reference to evidence), what action you want (remove, correct, update), your legal basis (CCA s.159, UK GDPR Article 16), the 28-day response deadline, and a list of enclosed evidence.
Keep the tone professional and factual. Avoid emotional language or threats.
late payment dispute
default dispute
account not mine / fraud
old debt (6+ years)
financial disassociation
Where to send your letter
Always keep a copy of your letter and proof of posting. Send by recorded delivery if possible.
Experian: Consumer Help Service, PO Box 9000, Nottingham, NG80 7WP. Email: [email protected].
Equifax: Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS. Email: [email protected].
TransUnion: Consumer Services Team, PO Box 647, Unit 4, Hull, HU9 9QZ. Email: [email protected].
FAQs
Do I actually need to post a letter, or can I do this online?
You can dispute online with all three CRAs. Letters are useful when you want a paper trail, when the online form doesn’t cover your situation, or when you’re sending detailed evidence.
Should I write to the CRA or the lender?
Both, ideally. Contacting the lender directly is often faster. But the CRA is legally obligated to investigate under CCA s.159, so writing to them gives you a formal dispute with a 28-day deadline.
Can I just email it?
Yes. Experian, Equifax, and TransUnion all accept disputes by email. Include the same information and attach evidence as PDFs.
What if they don’t respond within 28 days?
Escalate. Complain to the CRA formally, then to the Financial Ombudsman or ICO if needed. The 28-day deadline is a legal requirement, not a guideline.
Related topics
What to read next
How to dispute a late payment on your credit file
How to dispute incorrect late payment markers on your UK credit report. Evidence needed, sample letter, and how to file with each CRA.
How to dispute a default on your credit file
How to challenge or remove a default on your UK credit report. When defaults are invalid, evidence needed, and how to dispute with each CRA.
Notice of Correction: what it is and how to add one
How to add a Notice of Correction to your UK credit file. What it is, how it works with Experian, Equifax, and TransUnion, and whether it actually helps.
Take control of your credit health.
Build your credit history and stay on top of your credit health.
Get startedNo credit check required. Cancel anytime.