How to fix wrong address information on Equifax
Wrong address, name, or date of birth on your Equifax report? It might seem minor, but incorrect personal details can lead to mixed files with strangers and make it harder to get approved for credit.
Quick win while you sort it: register on the electoral roll at your current address. It’s one of the fastest ways to confirm your identity with Equifax.
Key takeaways
- Free to dispute — your legal right under CCA s.159 and UK GDPR.
- Equifax must respond within 28 days.
- Lender has 21 days to respond to Equifax’s enquiry.
- Check your Equifax report free via ClearScore.
How to dispute with Equifax
Use the Online Help portal. Select “Address History information” for address errors or “Other Name information” for name errors.
Provide proof of your correct details. Equifax updates the information or contacts the source.
Equifax-specific tips
Equifax has dedicated dispute categories for address and name issues, making it easier to route your correction to the right team.
Evidence you’ll need
- You’ll need proof of correct address (utility bills, council tax bills, driving licence), proof of correct name (passport, deed poll, marriage certificate), and proof of correct date of birth (birth certificate, passport).
- Use the Online Help portal at help.equifax.co.uk/EquifaxOnlineHelp. Equifax has dedicated dispute categories: select “Address History information” for address errors or “Other Name information” for name corrections. Choosing the right category routes your request to the appropriate team. Standard formats (PDF, JPEG, PNG) accepted.
Timeline
Personal information corrections on Equifax are typically resolved within 1–2 weeks. Equifax can often update details directly without contacting lenders. Equifax confirms receipt within 24 hours.
If the incorrect address was supplied by a lender, the lender has 21 days to respond — the shortest window of any CRA. For straightforward profile corrections, Equifax can act faster once your identity is verified.
If your dispute is rejected
If incorrect addresses keep appearing on Equifax, this may be a mixed file issue. See the mixed file dispute guide for detailed steps.
For re-submissions, use the alternative dispute form at disputeuk.zendesk.com. Formal complaints go to [email protected] or call 0800 014 2955. Registering on the electoral roll at your current address helps Equifax confirm your identity.
FAQs
Can I remove old addresses from Equifax?
You can remove addresses you’ve never lived at. Addresses you did live at are historical records and usually can’t be removed.
Does registering on the electoral roll update Equifax?
Yes. Electoral roll data feeds into Equifax’s records. Your details should appear within 30 days of registration.
Dispute this on another CRA
Other disputes on Equifax
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