How to fix wrong address information on TransUnion
Wrong address, name, or date of birth on your TransUnion report? It might seem minor, but incorrect personal details can lead to mixed files with strangers and make it harder to get approved for credit.
Quick win while you sort it: register on the electoral roll at your current address. It’s one of the fastest ways to confirm your identity with TransUnion.
Key takeaways
- Free to dispute — your legal right under CCA s.159 and UK GDPR.
- TransUnion must respond within 28 days.
- Lender has 28 days to respond to TransUnion’s enquiry.
- Check your TransUnion report free via Credit Karma.
How to dispute with TransUnion
Go to transunionstatreport.co.uk and dispute the incorrect personal information. Provide proof of your correct details.
Alternatively, email [email protected] with copies of your ID and proof of address.
TransUnion-specific tips
If you spotted the wrong address on Credit Karma, raise the dispute directly with TransUnion for faster processing.
Evidence you’ll need
- Prepare proof of your correct address (utility bills, council tax, driving licence), proof of correct name (passport, deed poll, marriage certificate), and proof of correct date of birth (birth certificate, passport).
- Dispute through transunionstatreport.co.uk by clicking the incorrect personal information and selecting “Something not right?”. TransUnion accepts up to 5 documents (JPG, JPEG, PDF, TIFF). You can also email copies of your ID and proof of address to [email protected], or post to PO Box 647, Unit 4, Hull, HU9 9QZ. If you spotted the error on Credit Karma, raise the dispute directly with TransUnion for faster processing.
Timeline
Personal information corrections on TransUnion are usually resolved within 1–2 weeks. TransUnion can often update details directly without contacting lenders.
If a lender supplied the incorrect address, TransUnion contacts them and they have 28 days to respond. TransUnion places a Notice of Dispute (NOD) on the entry during investigation. Credit Karma users should allow an extra 7 days for updated details to appear.
If your dispute is rejected
If wrong addresses keep appearing on TransUnion, this may indicate a mixed file rather than a simple address error. See the mixed file dispute guide for detailed steps.
TransUnion must acknowledge formal complaints within 5 working days and respond within 8 weeks. Email [email protected] or post to PO Box 647, Hull, HU9 9QZ. Register on the electoral roll at your current address — this data feeds into TransUnion’s records and confirms your details.
FAQs
Can I remove old addresses from TransUnion?
You can remove addresses you’ve never lived at. Addresses you did live at are historical records and usually can’t be removed.
Does registering on the electoral roll update TransUnion?
Yes. Electoral roll data feeds into TransUnion’s records. Your details should appear within 30 days of registration.
Dispute this on another CRA
Other disputes on TransUnion
Related topics
Take control of your credit health.
Build your credit history and stay on top of your credit health.
Get startedNo credit check required. Cancel anytime.