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How can I contact Equifax?

If you need to contact Equifax, you have two options: directly or through the ClearScore app.

How can I contact Equifax directly?

You can reach out to Equifax directly in several ways:

  • Online: if you have an Equifax account, you can go to their website and sign in to the Equifax Help Centre. There, you can send a message to their customer service team.
  • By phone: You can call 0800 014 2955, toll-free, from any UK number. Remember that Equifax helplines are only open between 8 a.m. and 6 p.m., Monday through Friday.
  • You can also write a letter by post and send it to the Equifax office: Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS, UK.

How can I contact Equifax through ClearScore?

ClearScore is an app that gives you free access to your Equifax credit score and report. Because of this, it might be easier for you to contact Equifax through the ClearScore app.

If you have a ClearScore account, it's easy: raise a dispute with Equifax through the ClearScore contact form. However, you'll need to ensure the email you signed up with to ClearScore is verified.

How can I contact Equifax if I spot an error in my credit report?

If you see anything odd in your credit report, contact the bank, lender, or company responsible first. For example, if you see a credit card account you know you closed but still shows as active, contact the card provider first. If they don't agree, Equifax might not be able to change the information either.

This is because Equifax simply collects and holds your data – they don't have the authority to decide what goes on or off your credit report.

You should still contact Equifax if you spot an error in your credit file. They can act as a mediator between you and the bank or investigate if you're the victim of fraud. Even when you can't change what's on your credit report, Equifax can still help by giving you the option to add a note explaining your situation.

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